Sainsbury's Customer Services Number

About Sainsburys Customer Services

Sainsbury’s customer services encourage their customers to chat things through with them.  With a well trained customer care team, Sainsbury’s aim to quickly resolving your query.  It is possible you will need a copy of your receipt, so they can request the reference number.  That way they can easily look up your transaction on their system.  

If you give them a call and explain your query or ask a question, they can determine which department can help you.  They also welcome your feedback or opinions, wether they be positive or negative.

How to contact Sainburys customer services

There are different options to get in touch with Sainsburys customer services and complaints phone number.  The fastest way to get a response from the Sainsbury’s customer care line is by speaking to them.

Alternative methods to get in touch with Sainsbury’s is on social media, email, write them a letter or speak to someone in the Sainsbury’s store.

What other services do Sainbury’s do?

Although Sainsbury’s are a household name for grocery shopping and their supermarkets.  Sainsbury’s also over a number of other services.

Sainburys are now also the parent company of Argos and Habitat.  Bringing them to be one of the biggest retail companies in the UK, with over 2000 stores!  There are over 195,000 members of staff across the UK and Ireland.

Sainsbury’s services and companies:

• Nectar Card
• Sainsbury’s active Kids
• In store Pharmacy
• In store Dentists
• Sainsbury’s Home
• TU Clothing
• Travel Money

Sainsbury’s product ranges

Delivering the best service and product ranges is essential in any supermarket.  Sainsbury’s have created their product ranges based on the requirements of their customers.

It is hard to keep everyone happy, but Sainsbury’s have developed a number of ranges to satisfy most people shopping requirements.

The ranges are:

• Basics – A budget range with simple packaging and branding, but keeping a big standard of quality
• by Sainsbury’s – Their own brand of food products
• Taste the Difference – Premium quality food, with an excellent standard of ingredients
• Be Good to Yourself – Healthy eating food range
• Deliciously FreeFrom – Allergy conscious food
• SO Organic – Food that has been derived from fertiliser or pesticide free sources
• TU – Their own clothing range
• Home Collection – Sainsbury’s homeware range
• On the Go – Quick food suitable for lunches

How do I complain to Sainsburys?

Keeping complaints within the company is important to Sainsbury’s. That is why they deal with complaints on their customer services Careline.  They do not outsource complaints to an alternative dispute resolution scheme (ADR), as they are confident they can resolve your complaint themselves, professionally and courteously.

If however, you are not satisfied with the resolution of your complaint.  Sainburys will support you in finding you an ADR that can help you.  Just ring them for a list of ADR providers.

The fastest way to raise a complaint to Sainsbury’s is to speak to a member of their Careline team.  If you ring 0845 459 0113 we will forward your call to their customer services.  Have your receipt ready if it is regarding a purchase.

How do make a return to Sainsbury’s?

Contacting Sainsbury’s customer services Careline, will give you full instructions and how to return your item to Sainsbury’s and get a replacement or refund. 

How long can I return someone thing for?

The policy for Sainsbury’s returns is within 30days, with your receipt or proof of purchase and the item is in its original condition.  If you have bought the item on Sainburys Online, you must return the item using the online returns policy.

If something is wrong or faulty with your product, you can return it within 12 months.  You do have trading rights beyond 12 months if the item is faulty or not fit for purpose.  Please speak to them if you would ask about returning or getting a refund for a product older than 12 months.

What is the Sainburys Delivery Pass?

Delivery Passes is a new method of giving customers a prepaid delivery scheme for their shopping.  Many of the supermarkets now take this approach and it has been a successful way to give customers regular shopping deliveries.

Sainsburys offer a 3, 6 or 12 month pass, so you have the freedom to choose how long you want to use their delivery service for.  This is particularly useful if your circumstances may be changes in the unforeseeable future.  Or if you just want the option to try their delivery service and see if it suits you.

There are two options for the delivery pass:

1. Anytime Delivery Pass – One free delivery per day, seven days a week (minimum order £40)
2. Midweek Delivery Pass – One free delivery per day, Tuesdays, Wednesdays and Thursdays (minimum order £40)

The delivery pass is only for groceries.