Pretty Little Thing Contact Number for Customer Services

Pretty Little Thing Contact Number for Customer Services

Pretty Little Thing are an online fashion and beauty retailer.  In the past few years, Pretty Little Thing have built a fast growing brand selling gorgeous, affordable fashion for women.  They currently stock over 5000 products and sell online worldwide to over 200 countries, including Europe, the USA, Canada, New Zealand, Australia and United Arab Emirates.

Pretty Little Thing has been publicised by celebrities including Miley Cyrus, Michelle Keegan, Rita Ora, Jessie J, Ryan Thomas and Nicki Minaj, whom have all been seen wearing Pretty Little Thing’s clothing range.

What does Pretty Little Thing sell?

Pretty Little Thing are famously known for their dresses, but they also sell other types of women’s clothing and fashion.  They also sell a wide range of footwear, including shoes, boots, heels and casual shoes and trainers.  In addition, They sell a full array of accessories and high quality beauty and cosmetics.

Pretty Little Thing stock thousands of items, that are constantly changing with the fashion trends and seasons.  They have quickly become a leading brand for setting fashion trends for women.

Products sold by Pretty Little Thing:

• Pumps & trainers
• Jewellery & accessories
• Belts
• Hats & scarves
• Sunglasses
• Socks & tights
• Hair accessories
• Fancy dress
• Make-up
• Skincare
• Tanning
• Cosmetic brushes & tools
• Festival glitter

How do I make a return to Pretty Little Thing?

Pretty Little Thing offer a clear returns policy.  They provide returns for customers in the UK and internationally, but the methods have a different procedure.  PrettyLittleThing offer a free UK returns services, but international customers must return goods at their own postage costs.

Many customers place orders for online fashion, knowing they will return part or all of the order, so free return shipping is an essential factor when choosing your favourite online stores.  It is acceptable to order multiple sizes so you can see which fits best, or several dresses to see which one suits you most.  Just make sure the items are returned in the same condition and packaging as you received them.

To make a return to Pretty Little Thing:

• Call customer services for help and assistance
• Ensure your make the return within 14 days
• Items must be unworn & unwashed
• Beauty & pierced jewellery cannot be returned
• Shoes must only have been tried on indoors
• Tags and packaging must remain intact
• Log into your account and go to your order
• Print a returns label
• Make sure you put a copy of your order inside your parcel
• Take your parcel to one of the collection points

If your item is faulty, including beauty and pierced products.  Please contact the Pretty Little Thing customer services by ringing 0845 459 8130, we will forward your call to a member of their team.

How do I make a complaint to Pretty Little Thing?

Pretty Little Thing do not have a clear complaints procedure.  There is After-Sale Service information in their terms & conditions.  Queries should be directed to their customer services.  You can make a complaint by phoning the Pretty Little Thing phone number or ringing 0845 459 8130 and we will forward your call.  You can also write to them directly on the address provided on this page.

If you are not satisfied with how they handle your complaint, you can request that the complaint be referred to dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.